What if I have a dispute with a contractor?

Understanding the Dispute Resolution Process

At Ratedeed, we aim to facilitate smooth and successful projects. However, if a disagreement arises between a homeowner and a contractor, we provide a structured dispute resolution process to help mediate and resolve issues fairly.

Step 1: Attempt Direct Communication

Before escalating, we strongly encourage both parties to first attempt to resolve the issue directly through communication. Clear and open dialogue can often resolve misunderstandings quickly.

Step 2: Gather Documentation

If direct communication is unsuccessful, gather all relevant documentation related to the project and the dispute. This may include:

• Project agreements or contracts.
• Communication logs (messages, emails).
• Photos or videos of the work in question.
• Payment records.

Step 3: Submit a Formal Dispute Report

If a resolution cannot be reached, you can submit a formal dispute report through the Ratedeed platform. Navigate to your project details or the contractor's profile and look for a "Report an Issue" or "Submit Dispute" option. You will be asked to provide details of the dispute and upload your supporting documentation.

Step 4: Mediation by Ratedeed

Once a dispute report is submitted, our dedicated support team will review the case. We may contact both parties for further information and attempt to mediate a resolution based on the evidence provided and our platform's terms of service. Our goal is to facilitate a fair outcome for both sides.

Step 5: Potential Outcomes

Outcomes of the dispute resolution process can vary depending on the specifics of the case and may include:

• A mutually agreed-upon resolution.
• Recommendations for further action.
• In severe cases, suspension or termination of accounts for non-compliance with our terms.

We are committed to maintaining a trustworthy and reliable platform for both homeowners and contractors.